Security & Privacy

I. Introduction

This website ("website") is operated by DGD Home LLC which includes Gore Dean at the Forge, Gore Dean at the Distillery. This privacy policy covers information collected at this website as well as information that we gather from our mobile applications, from our calls with you and from your store visits. The purpose of this policy is to fully inform you of how we handle your personal data. For the purposes of European Economic Area ("EEA") and UK data protection laws, we are the controller of your personal data.

II. Security

We are committed to handling your personal information with high standards of information security. We take appropriate physical, technical, and administrative steps to maintain the security and integrity of personal information we collect, including limiting the number of people who have physical or logical access to your data, as well as employing a multitude of technical controls to guard against unauthorized access. We also routinely train our employees in security and compliance best practices.

Please be aware that information transmitted over the Internet may not always be secure and that it is critical that you always take measures to protect your personal information. These measures may include but are not limited to the following:

  • Using strong, complex and unique passwords (at least 8 characters with upper and lower case alphabets as well as numbers and special characters)
  • Using different passwords across online accounts
  • Ensuring that your mobile devices and computers are updated with the most recent security patches and that you are utilizing virus and other malware protection technologies on those devices
  • Not clicking on links and attachments from senders that you do not recognize
  • Never providing your credentials or personal information on websites unless you are certain of its authenticity
  • Reviewing your Neiman Marcus account periodically and notifying us of any unusual activity

You may receive emails or text messages from entities pretending to be Neiman Marcus or one its companies, enticing you with promotions or special offers. If you do receive such messages, please call our Customer Care toll free number 1 667 367 8391, 

III. Privacy Policy

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. We will post those changes on the website or update the Privacy Policy modification date. In certain cases, and if the changes are material, you will be notified via email or a notice on our website.

IV. The Information We Collect

We may ask you to provide personal information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access the entire website or participate in all of its features.

We collect and process certain personal information when you:

  • Visit our website
  • Log on to your Neiman Marcus account
  • Enter information on our website
  • Shop with Neiman Marcus online
  • Call our Customer Care
  • Visit our stores
  • Use our mobile apps
  • Use your mobile device on our store wifi networks
  • Provide information in other ways such as by subscribing to our emails or consenting to mobile messaging, where you are given the option to unsubscribe or opt out of receiving such communications at the time of sign-up and in every subsequent email or mobile message
  • From social media channels that allow for sharing of information with us

During these interactions we may collect the following personal information:

  • Your name
  • Address
  • Telephone number
  • Birth date
  • Email address
  • Your account number if you pay by credit or debit card
  • We may also collect your driver's license number in connection with certain gift card purchases, or when you apply for our private label credit card
  • If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your interests, or product preferences
  • From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use, such as your preferences, interests, sizing, and favorite brands
  • We may also automatically collect certain information from you when you visit our Site, including information about your device, web browser and IP address. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site, such as what you click on, where you may encounter problems on the Site, and your keystrokes, movements of your mouse, and other patterns of use. This information helps us detect potential problems on our Site, analyze the functionality of the Site, and improve the user experience.

We may also collect:

  • Voice recordings from calls with customer care
  • Videos or photos when you visit our stores
  • Information from your emails, texts, chats and voice calls with our sales associates

When you register with us as an online customer, you have the option of providing additional information, such as your favorite designers. During registration of your customer account, we process your personal data in order to finalize the order process, as well as customize your personal shopping experience. Your data may be transmitted to third parties for certain purposes, for example, to complete your current order or to third parties who assist Neiman Marcus with its marketing efforts, subject to applicable data privacy laws.

We are located in the United States. 

For customers based in the United States, when you visit this website, whether or not you are logged in or enter any personal information, our web server automatically collects information such as log data and IP addresses, and may collect general information concerning your location. 

When you visit one of our stores and elect to be connected to our wireless network, we may automatically collect information about your geo-location based, in part, upon which wireless network has been accessed. When this happens we de-identify the information, which means that we remove or change (e.g., hash) certain pieces of information that might be used to link the data to you, or to your device. We will not attempt to re-identify geo-location information (i.e., link it to you or your device) unless you affirmatively give us permission to collect geo-location information about you. If you give us such permission, you can later decide to opt-out.


V. How We Use the Information We Collect

Neiman Marcus may collect your personal data through lawful and transparent means, with explicit consent where required. The data we collect and process is necessary for the operation of our business, in our legitimate interest, and limited to the stated purpose.

We may collect information to:

  • Complete your purchase transactions
  • Provide the services you request, including responding to you when you request information
  • Send you our catalogues and other marketing offerings
  • Identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
  • Notify you of product recalls or provide other information concerning products you have purchased
  • Improve our merchandise selections, customer service, and overall shopping experience
  • Analyze the functionality of our website, detect and address problems with the website, improve the design of our website, and enhance the user experience.

Where we require your personal data to complete your purchase transactions, failure to provide such information may result in us being unable to complete your transactions.

For US residents, we undertake marketing only in compliance with the CAN-SPAM Act, the Telephone Consumer Protection Act, the California Consumer Privacy Act, and other applicable laws.

VI. Others With Whom We Share Your Information

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with marketing and data collection; (d) provide us storage and analysis; (e) provide fraud prevention; and (f) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them, use the information only to perform their obligations in our agreements with them, and abide by applicable data privacy laws.

Business Transitions: We may transfer or share Personal Information with any person to whom we transfer any of our rights or obligations under any agreement, or in connection with a sale, merger or consolidation of our business or other transfer of our assets, whether voluntarily or by operation of law, or who is otherwise deemed to be our successor or transferee.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.